Being diagnosed with COVID-19 

I’ve tested positive for COVID-19? what happens next? 

If you have tested positive as a result of a supervised RAT or PCR test at a clinic or testing station, the Whanau HQ service or our team will be in contact with you to discuss your care.

If you decide to do your own RAT and you test positive you need to report the result on the My Covid Record website so that it can be recorded and the Whanau HQ service can look after you.  Watch this quick 2-min video to learn how to self-report your RAT results.

If you have a COVID-19 positive child as a result of a self- RAT test, please call 0800 222 478

You will need to isolate for 10 days. Day 0 begins on the day that you test positive or develop symptoms (whichever is first)

See here for more information from the Ministry of Health on their five step plan for what to do next 

How do I isolate at home?

Those diagnosed with COVID-19 must isolate to prevent the spread of infection until given the all clear from a health professional. This means staying at home, living in a separate room, ensuring others do not enter your home and having groceries and other essential items delivered. This can be overwhelming. If you feel you are not coping with isolating at home please let your health provider know ASAP.

Stay at home, unless you need to leave to get urgent medical care do not leave your home. If you do need to see a doctor, call ahead before attending their healthcare service, and advise them that you have COVID-19. With the Tend app you can talk directly to a GP from the comfort of your isolating space, if you require medication, arrange a loved one to get this for you.

Live in a separate room away from other people in your household, if possible. Use a separate bathroom that others do not use, if you can. If you cannot isolate yourself in a separate room, avoid shared spaces in the house as much as possible and wear a mask when moving through shared areas.

Do not let anyone enter your home. The people who usually live in your house with you can continue to stay in the house with you. However, they are considered to be close contacts and are also required to isolate - stay at home.

Have groceries and other essential items delivered to your home. No one can leave the home so it is important to arrange delivery of groceries and other essential items. Many supermarkets and food outlets offer home delivery. If you are having difficulty, consider phoning friends or neighbours who may be able to drop essential items at your door.


Everyone will have a different experience in their recovery.  It is important that you listen to your body, take it easy and avoid any strenuous exercise until you’ve been cleared by your healthcare team. See here for common symptoms and what to do.