Healthcare during COVID-19 lockdowns


Need an appointment during COVID-19 alert levels?

Book an appointment via the portal or through calling the clinic. We can still see you in the clinic during Omicron Phase 3 however the process for visiting the clinic needs to have some additional steps to ensure that both you and your family, and the clinic staff are safe.

To reduce patient and staff exposure to Omicron, and keep our community safe, all patients are being offered virtual appointments in the first instance.  In-person appointments are available if required. If you feel you need to see a doctor in-person, please call reception who will arrange a screening call from one of our doctors. Our doctors are triaging all in-person appointment requests to assess how best to meet your needs and where best in the practice to see you.

Coming into the Medical Centre 
  • Dependent on your symptoms and condition you may be allocated an appointment in the Red Zone.  
  • If you have a Red Zone appointment please wait in the car until the clinician calls to let you know they are ready to see you.
  • If you come into the practice (and you are over 2 years of age) you will be required to wear a surgical mask.  Material masks are not acceptable. Approved masks are available at reception.
  • To minimise congestion in our waiting rooms, please do not arrive more than 5 minutes before your appointment. Wait in your car if you do arrive early.
  • When you arrive you will be allocated to a waiting zone, based on your symptoms and condition.
  • Please maintain physical distancing from other people throughout your visit to the medical centre.
  • Our appointment times are 15 minutes, please try and adhere to this so other patients are not kept waiting.  If you need longer than 15 minutes, consider booking a double appointment or having one consultation online.  
  • Unfortunately we are not open on Saturday's during Omicron Phase 3
What is a virtual appointment?

A virtual appointment means that your doctor will call you and you will have a video or phone consultation. A virtual consultation means you can stay in the safety of your own home and continue to get expert healthcare. Take comfort in the knowledge that virtual appointments are becoming common practice and many health conditions can effectively be treated online.